Troubleshooting

Most problems come down to one of three things: the tracker is not on your store yet, your visitors have not given consent, or an ad platform refused what Whence sent. Whence shows each of these on screen: the Install screen and the Shopify app say whether visits arrive, and Conversions shows what each ad platform answered.

Start with the article that matches what you see. If you are still stuck, write to us.