How can we help?
Step-by-step guides for setting up Whence on your store, sending your conversions to your ad platforms and getting the most out of every screen. Use the search at the top, or pick a topic below.
Start here
Get set up in 5 minutesThe setup assistant takes you from install to your first conversion sent.Install Whence on your storePick your platform and follow its steps.
A quick tour of Whence
A quick tour of the app on a demo store: home, visits, replay, heatmaps, funnels, ads and conversions.
Start with the basicsAll topics
Getting startedThe setup assistant, and how to check that everything works.InstallShopify, WooCommerce, BigCommerce, Wix, Webflow and any other site.Connect your ad platformsMeta, Google Ads, TikTok, Pinterest and the others, one key each.ConversionsWhat Whence sends from the server, counted once with each pixel.Checkouts and funnelsThird-party checkouts and funnel builders, step by step.Cookies and consentHow Whence reads the consent banner you already use.FeaturesVisits, replay, heatmaps, funnels, ads and every other screen.Team and permissionsRoles, rights and two-step sign-in.BillingPlans, add-ons, AI top-ups, trial and cancellation.Privacy and GDPRAccess and erasure requests, retention, IP addresses.Troubleshooting and FAQNo visits recorded, conversions not arriving, and other answers.
Still stuck?
Write to contact@usewhence.com with your store address and what you were doing when the problem appeared. We answer by email.